Last updated: 26th September 2026
These Terms and Conditions (“Terms”) govern access to and use of the Nourishubs mobile application, available on the Apple App Store and Google Play (the “App”), and the associated Nourishubs platform (together, the “Services”) in the Republic of Mauritius. The Services are provided by Nourishubs Support Pty Ltd (“Nourishubs Mauritius”, “we”, “us”, or “our”), operating under licence from Nourishubs Pty Ltd, a Global Business Company incorporated in the Republic of Mauritius. By creating an account, downloading the App, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Services.
1.1 “Organisation” means an early learning centre (“ELC”), school, workplace, or other organisation registered in Mauritius that holds an organisation account, under which one or more Admin, Staff, and Guardian accounts may be linked;
1.2 “Admin” means an individual authorised by an Organisation to create, manage, and add further users to that Organisation's organisation account;
1.3 “Guardian” (referred to within the App as “Parent”) means a parent, legal guardian, or other adult with authority to make decisions for a Minor, who registers an individual account linked to an Organisation to use the Services on behalf of that Minor;
1.4 “Staff User” means an adult staff member or employee of an Organisation (whether an ELC, school, or workplace) who registers an individual account linked to that Organisation to use the Services in their own capacity;
1.5 “Minor” means an individual under the age of 18, whose information may be provided to us by a Guardian or an Organisation, but who does not hold or operate an account of their own;
1.6 “Vendor” means a food or meal supplier who registers a business account to list menus and fulfil orders placed through the Services;
1.7 “User”, “you”, or “your” means any Admin, Guardian, Staff User, or Vendor who holds an account;
1.8 “Account Credentials” means the username, password, or other authentication details used by a User to access the Services.
2.1 The Services are intended for use by adults aged 18 or over, acting as an Admin, Guardian, Staff User, or Vendor. No Minor may register for, hold, or operate an account.
2.2 There are four types of account available: (a) an Admin account, for an individual managing an Organisation's organisation account; (b) a Guardian account, for a parent or legal guardian placing orders or managing information on behalf of one or more Minors; (c) a Staff User account, for an individual staff member or employee accessing the Services in connection with an Organisation; and (d) a Vendor account, for a food or meal supplier listing menus and fulfilling orders. An Organisation's organisation account may have multiple Admin, Guardian, and Staff User accounts linked to it.
2.3 By registering an account, you confirm that you are 18 years of age or older and that all information you provide is true, accurate, and complete.
3.1 Each User is responsible for maintaining the confidentiality of their Account Credentials and for all activity that occurs under their account, whether or not authorised by that User.
3.2 A User shall notify Nourishubs immediately at support@nourishubs.com of any unauthorised access to, or use of, their account, or any other breach of security.
3.3 Account Credentials are personal to the individual User and shall not be shared between individuals. Where an Organisation wishes to give more than one individual access to the Services, each individual shall register their own Admin, Guardian, or Staff User account.
3.4 To the extent permitted by applicable Mauritian law, Nourishubs shall not be liable for any loss or damage arising from a User's failure to comply with this Clause 3.
4.1 Where an Organisation is an ELC or school, its Admin is responsible for ensuring that it has obtained all necessary consents from Guardians before providing any information relating to a Minor to Nourishubs, including dietary, allergy, or other health-related information.
4.2 Where an Organisation is a workplace, its Admin is responsible for ensuring that its Staff Users are aware of, and consent to, the collection and use of their personal information, including any dietary or allergy information they provide about themselves, as described in our Privacy Policy before enabling their access to the Services.
4.3 Organisations are responsible for the accuracy of any information they input or upload to the Services, including menus, dietary requirements, class or group lists, and any other information relating to Minors or Staff Users under their administration, and for managing which individuals hold an Admin, Guardian, or Staff User account linked to their organisation account.
4.4 A Vendor registering an account is responsible for the accuracy of the business information it provides, including its business name, address, trading hours, business registration or licence details, and bank account details, and shall promptly update such information if it changes.
5.1 Where a Guardian or an Organisation provides information relating to a Minor, that Guardian or Organisation warrants that they have the legal authority to provide such information and to consent, on the Minor's behalf, to its collection, use, and disclosure in accordance with our Privacy Policy. Section 30 of the Data Protection Act 2017 specifically prohibits the processing of personal data of a child below the age of 16 without the consent of that child's parent or guardian, and it is an offence, punishable by a fine and imprisonment, to contravene this requirement.
5.2 Nourishubs collects and uses information about a Minor solely for the purposes of providing the Services in relation to that Minor, including facilitating the safe preparation and supply of meals, and will not use such information for marketing, advertising, or profiling directed at the Minor.
5.3 A Guardian may access, correct, or request the deletion of information relating to their Minor at any time, in accordance with our Privacy Policy.
6.1 The Services enable Admins, Guardians, Staff Users, and Vendors to browse Vendor menus, place and manage food orders, record dietary and allergy information, and communicate with each other in connection with the supply of meals.
6.2 Nourishubs facilitates the connection between Users and Vendors but is not itself the supplier of food products, except where expressly stated. Vendors are independently responsible for the preparation, quality, and safety of the food they supply, in accordance with the Food Act 2022 and any regulations made thereunder. Where an Organisation is an early learning centre or pre-primary school, it remains independently responsible for compliance with the Early Childhood Care and Education Authority Act (Act No. 21 of 2007) and any regulations made thereunder, which are not affected by, and are in addition to, its use of the Services.
6.3 We may update, modify, suspend, or discontinue any part of the Services at any time, and will provide reasonable notice of any material change where practicable.
7.1 Nourishubs does not operate cross-contamination-free kitchens across its Vendor network, and does not guarantee that any meal is free of any allergen, trace allergen, or cross-contaminant, regardless of the dietary or allergy information disclosed for that meal.
7.2 It is the sole responsibility of the Guardian to determine whether the Services are suitable for a Minor with any allergy, intolerance, or other dietary requirement, and to decide whether to proceed with any order on that basis. Nourishubs does not independently verify the accuracy of any dietary or allergy information submitted by a Guardian, Organisation, or Staff User, and disclaims all liability relating to any ingredient, allergen, or cross-contaminant contained in, or present in connection with, any meal, save to the extent such liability cannot lawfully be excluded under applicable Mauritian consumer protection law.
7.3 Registration and allergy notification process: when a Guardian registers a Minor, that registration is submitted to the relevant Organisation for approval in the ordinary course. Where the Guardian discloses that the Minor has an allergy, that disclosure is not routed to the Organisation as part of the standard approval process, and is instead submitted directly to Nourishubs. The Guardian acknowledges that the Organisation may not be separately notified of a disclosed allergy through the Services, and that it remains the Guardian's responsibility to inform the Organisation, and any relevant Vendor, of the Minor's allergy directly, in addition to disclosing it on the Services.
7.4 Where an allergy has been disclosed, Nourishubs will send the Guardian a written notice by email confirming that cross-contamination in Vendor kitchens is unavoidable and that Nourishubs does not operate, and cannot guarantee, an allergen-free or cross-contamination-free environment. The Guardian may elect to proceed with an order after receiving this notice, or may choose not to proceed. Proceeding with an order after receiving this notice constitutes the Guardian's informed acceptance of that risk on behalf of the Minor, and confirms that the decision to do so rests solely with the Guardian.
7.5 The Services, including any nutritional information, classifications, or certifications displayed on the platform, are provided for general informational purposes only and do not constitute medical, dietary, or professional health advice. Guardians, Staff Users, and Organisations should consult a qualified healthcare professional regarding any specific dietary or health concern, including food allergies and intolerances.
7.6 Staff Users are solely responsible for the accuracy of any allergy or dietary information they submit about themselves, and for communicating any severe or life-threatening allergy directly to the relevant Organisation and Vendor, in addition to recording it on the Services. The disclaimers in Clauses 7.1 and 7.2 apply equally to information submitted by a Staff User about themselves.
7.7 Nothing in this Clause 7 excludes or limits any right or protection afforded to a consumer under applicable Mauritian consumer protection law that cannot lawfully be excluded or limited.
8.1 Fees payable for orders placed through the Services are displayed in Mauritian Rupees (MUR) prior to checkout and are processed through a third-party payment gateway.
8.2 Nourishubs is not responsible for the acts or omissions of any third-party payment processor. Payment card and banking information is collected and processed by the relevant payment processor in accordance with its own terms and privacy practices.
8.3 Refunds for orders are subject to the applicable Vendor's refund policy and any applicable Mauritian consumer protection law.
8.4 Vendors shall be paid out for fulfilled orders to the bank account details provided at registration, less any applicable platform fees, on the payment schedule notified to the Vendor by Nourishubs. A Vendor shall promptly notify us in writing of any change to its bank account details.
9.1 The App, the Services, and all content, trademarks, logos, and software comprising them are owned by or licensed to Nourishubs and are protected under applicable Mauritian intellectual property law.
9.2 Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the App and the Services for their personal or institutional use in accordance with these Terms. No other rights are granted.
10.1 If a User submits feedback, suggestions, or ideas about the Services (“Feedback”), the User grants Nourishubs a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that Feedback into the Services without restriction, compensation, or attribution, save to the extent the User expressly agrees otherwise with us in writing.
11.1 Users shall not: (a) use the Services for any unlawful purpose; (b) attempt to gain unauthorised access to the Services or any related systems, including another User's account; (c) upload false, misleading, or harmful information, including inaccurate allergy or dietary information; (d) interfere with the proper functioning of the Services; (e) reverse engineer, decompile, or attempt to extract the source code of the App, save to the extent permitted by law; or (f) use the Services to harass, abuse, or harm another person, including any Minor.
11.2 We reserve the right to suspend or terminate any account that we reasonably believe is being used in breach of this Clause 11.
12.1 Vendors are independent third parties, not employees or agents of Nourishubs. Nourishubs does not guarantee the quality, safety, legality, or accuracy of any Vendor's menu, food, or content.
12.2 Any dispute regarding the quality or safety of food supplied by a Vendor should be raised directly with the relevant Vendor and the relevant Organisation in the first instance, and may also be raised with Nourishubs support in accordance with Clause 23.
13.1 A User may close their account at any time by written request to Nourishubs.
13.2 We may suspend or terminate a User's access to the Services, with or without notice, if we reasonably believe the User has breached these Terms, poses a risk to the safety of any Minor or other User, or where required by law.
13.3 On termination of an account, we will retain and delete personal information in accordance with our Privacy Policy and applicable law.
14.1 The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by Mauritian law, Nourishubs makes no warranty that the Services will be uninterrupted, timely, secure, or error-free.
14.2 Nothing in this Clause 14 excludes or limits any right or protection afforded to a consumer under applicable Mauritian consumer protection law that cannot lawfully be excluded or limited.
15.1 To the maximum extent permitted by Mauritian law, Nourishubs shall not be liable for any indirect, incidental, or consequential loss arising from use of the Services, including loss arising from the acts or omissions of a Vendor or another User.
15.2 Nothing in these Terms excludes or limits any right or protection afforded to a consumer under applicable Mauritian consumer protection law that cannot lawfully be excluded or limited.
16.1 Users agree to indemnify and hold Nourishubs harmless against any claim, loss, or damage arising from their breach of these Terms, their misuse of the Services, or their provision of false or inaccurate information, including inaccurate dietary or allergy information.
17.1 Nourishubs shall not be liable for any delay or failure in the availability of the Services resulting from circumstances beyond our reasonable control, including internet or telecommunications failures, natural disasters, industrial action, or governmental action.
18.1 These Terms are governed by the laws of the Republic of Mauritius.
18.2 Any dispute arising from these Terms shall first be addressed through Nourishubs' customer support in accordance with Clause 23. If unresolved, the dispute shall be referred to the courts of the Republic of Mauritius.
19.1 Where the App is downloaded from the Apple App Store, this Agreement is between the User and Nourishubs only, and not with Apple Inc. (“Apple”). Apple has no obligation to provide maintenance or support for the App. Apple is not responsible for addressing any claims relating to the App, including product liability claims and claims arising under consumer protection legislation. Apple is a third-party beneficiary of these Terms and is entitled to enforce them.
19.2 Where the App is downloaded from Google Play, use of the App is also subject to the Google Play Terms of Service.
19.3 Because the Services facilitate the supply of meals consumed outside the App, payments for orders are processed through a third-party payment gateway, and not through Apple's in-app purchase system, in accordance with Apple's App Store Review Guidelines governing goods and services consumed outside the app.
19.4 The same applies where the App is downloaded from Google Play: payments are processed through the third-party payment gateway described in Clause 8, and not through Google Play's in-app billing system, for the same reason.
19.5 Where a User's account was created via the App downloaded from the Apple App Store, the User may initiate deletion of their account, and the personal information associated with it, directly within the App, in accordance with Apple's account deletion requirements.
19.6 Where a User's account was created via the App downloaded from Google Play, the User may initiate deletion of their account directly within the App, and may also request deletion via [WEB ACCOUNT DELETION URL], which remains available even if the User has uninstalled the App, in accordance with Google Play's account deletion requirements.
20.1 By using the Services, a User consents to receive communications from Nourishubs electronically, including by email and by notifications within the App. Such electronic communications satisfy any legal requirement that a communication be in writing.
21.1 Assignment. Nourishubs may assign or transfer its rights and obligations under these Terms without a User's consent, including in connection with a merger, acquisition, or sale of assets. A User may not assign or transfer their rights or obligations under these Terms without our prior written consent.
21.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
21.3 Waiver. No failure or delay by Nourishubs in exercising any right under these Terms shall operate as a waiver of that right.
21.4 Survival. Clauses 9 (Intellectual Property), 14 (Disclaimer of Warranties), 15 (Limitation of Liability), 16 (Indemnification), and 18 (Governing Law and Dispute Resolution) shall survive termination of these Terms.
21.5 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between the User and Nourishubs in relation to the Services, and supersede all prior agreements and understandings.
21.6 Interpretation. Headings are for convenience only and do not affect interpretation. The word “including” means “including without limitation.”
22.1 We may update these Terms from time to time. We will notify Users of material changes through the App or by email, and continued use of the Services after such notice constitutes acceptance of the updated Terms.
23.1 Questions about these Terms may be directed to support@nourishubs.com.